Questions, answered

Type a city, state or ZIP code into the search box at the top of any page, or pick your state on the homepage and then your city. Each store shows its hours, an "Open now" tag, the address with directions, the phone number and any photos.

Yes. The furniture and antiques pages list every state and city with stores that carry them, and you can search by city from either page.

Hours confirmed by the store, or updated recently, show as normal. Hours we haven't been able to confirm are marked "Unconfirmed", so it's worth calling before a long drive. Small charity shops change their hours often, especially around holidays.

Yes. With a free account, tap the heart on any store page to save it. Your saved stores are in your dashboard.

Sign in, open the store's page and scroll to Reviews. You can edit or delete your own review any time. Store owners on Basic or Pro can reply publicly.

No. We don't sell items or take payments for stores. Some stores post items for sale on their page; you ask about those, buy and pick up directly from the store.

At the bottom of your store's page, press Claim it for free, or find your store here by city, state or ZIP. Sign in or create an account, tell us how you're connected to the store, and send the claim. Most stores are already on the site, so check before adding a new one.

No. Claiming is free and puts your store on the Free plan, where you can keep the hours, address, phone number and photos correct. You can move up to Basic or Pro whenever you like.

A person reviews every claim before it's approved. We may contact you, usually through the store's listed phone or email, if something doesn't match. You'll get an email as soon as it's approved, and the store appears in your dashboard.

We never hand a store to a new person without checking. Contact us with the store's name and address and how you're connected to it, and we'll sort it out.

Go to Add your store, choose a plan and fill in the store's name, address, hours, contact details and what it sells. Adding a new store takes Basic ($19 a year) or Pro ($39 a year).

A full store page with your hours and "Open now" tag, address and directions, phone, as many photos as you like, a "Verified owner" badge, your own description, website, Facebook and an email button, a section for what you take as donations, and an email whenever someone reviews you. Pro adds the top spot in your city and state, items for sale, a sale sign, a big photo card in search and a place on the homepage.

Your page goes live as soon as you finish adding it, and it appears in city, state and nearby searches on the site. Google and other search engines pick it up over the following days or weeks.

Thrift, charity and resale shops: Goodwill, Salvation Army, Habitat ReStores, church and hospital thrift shops, resale chains like Plato's Closet, and single antique stores. Consignment-only shops, pawn shops, flea markets and donation drop-off points aren't a fit.

Free lets you keep your store's facts and photos right. Basic ($19/year) adds the Verified owner badge, your description, website, Facebook and email, a donations section, review alerts and replies. Pro ($39/year) adds the top spot in your city and state results, items for sale, a sale sign, a big photo card and highlighted map pin, and a spot among the featured stores on the homepage.

Yes, any time, from Plan & billing in your dashboard. Upgrades start right away and you only pay the difference for the rest of your year. Downgrades credit unused time to your next renewal. If you cancel, you keep your plan to the end of the year you paid for, then move to Free.

A boost puts your store at the very top of your city and state results, marked Sponsored, for a set time: 7 days for $9.99, 14 days for $17.99 or 30 days for $29.99. It's a one-time charge, not a subscription, and works on any plan, including Free.

No. You pay the yearly plan price and nothing else. Shoppers contact and visit you directly.

Items are part of Pro. From your dashboard, open your store and go to Items for sale. Upload photos (one photo makes one item), then add a name and price to publish it. There's no checkout: shoppers call or email you about an item, with its name filled in for them.

On your store page, on each item's own page, and on the "New finds" page for your city, which is linked from the city's store results.

Seven days from when you post, edit or renew it. The day before items come down we email you a link to keep them up for another week. Mark an item Sold and it shows a Sold stamp for three days, then disappears.

Yes. Your dashboard shows how many people viewed each item and how many asked about it by phone or email.

Nothing is deleted. They're hidden from your page and come back if you return to Pro.

Sign in, open your dashboard and press Edit next to your store. Changes show on your page straight away. If you change the address, the map pin moves with it.

From your dashboard, press Manage Photos next to your store. Every plan, including Free, can add as many photos as it likes, up to 20 at a time. Your photos replace the ones we added before you claimed the store.

Press Suggest an edit on the store's page and choose what's wrong: address, hours, phone or website, or that it has closed. A person checks every report and fixes the page.

Yes. Use Suggest an edit on its page and choose "Permanently closed". If you own the store, contact us and we'll take the page down.

Not to browse. A free account lets you save stores and write reviews, and owners need one to claim or add a store. You can sign up with email, Google or Apple.

On the sign in page, choose "Forgot password" and we'll email you a link to set a new one. If you signed up with Google or Apple, use that button instead.

Go to your account settings in the dashboard and choose Delete My Account. If you have a paid plan, cancel it first from Plan & billing.